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All credit goes to Pirates Online. This is merely a resource guide.

For additional support please visit the Player's Guide or the Help section of our website.

Game Overview

What types of things can I do in Pirates of the Caribbean Online?

Set sail on the vast blue waters of the Caribbean in search of adventure, fortune, and fame in the world of the infamous Jack Sparrow and the evil Davy Jones. Create and customize your own pirate, select your own ships, and assemble a crew of your fellow rogues. Set your own course, your own adventure, and truly live the Legend! Learn more about the game here:


What is the appropriate age for Pirates of the Caribbean Online?

Pirates of the Caribbean Online is rated E10+ by the ESRB (Entertainment Software Rating Board) which means it is recommended for players ages 10 and up.

Getting Started

Is there a manual, hints, or a guide for Pirates of the Caribbean Online?

Yes, we have a Pirates Online Player's Guide. Find it on the navigation bar or click here.


How do I create a pirate?

After you log in, you can create your Pirate using the Make-A-Pirate interface.


Can I play Pirates of the Caribbean Online on my own, or should I join up with others?

You can set off on your own adventure or play alongside thousands of others to forge alliances, search for buried treasure, and battle Jolly Roger's undead army.


How many people can play Pirates of the Caribbean Online?

Pirates Online is a Massively Multiplayer Online Game (MMOG), which means you and all your friends can play simultaneously, along with thousands of other players.


How do I join a crew?

To invite a Pirate to join your Crew, walk up and click on them. You'll then see a pop-up with the option to invite that Pirate to be a member of your Crew. Remember to put away your weapon first!


How do I meet other Pirates?

You can meet other Pirates by inviting them to join your crew, by playing card games with them, or by battling enemies alongside them. You can also interact with them using the Speed Chat or other forms of chat, depending on access availability and account validation.


What are the controls for moving my Pirate and accessing my weapons?

There are two sets of keys you can use to control your pirate. You can either use the Arrow Keys or the W,A,S,D keys: To use the Arrow Keys:

Left Arrow:Turn Left

Right Arrow:Turn Right

Up Arrow:Move Forward

Down Arrow:Move Backwards

W,A,S,D:

  • W:Move Forward
  • A:Step Left
  • S:Move Reverse
  • D:Step Right

Also, you can use these other keys:

  • SPACE:Jump
  • Q:Step Left
  • E:Step Right

Are there other ways to get around in Pirates other than walking?

If you have a ship, you can sail to other islands. You can also use the game's teleport feature to go instantly to places you have earned teleport access to.


Where is my Sea Chest and how do I get to it?

Your Sea Chest stores all kinds of information important to your Pirate's life. It is located on the lower right corner of the screen.Your Sea Chest stores all kinds of information important to your Pirate's life. It is located on the lower right corner of your screen. You can use your cursor to click on the Sea Chest or you can press the TAB key to bring it up.

  • Options: Allows you to manually change the game's settings and is also where you can log out of the game. Please note, the game will automatically configure the best settings for optimum performance on your computer.
  • Hearties: Lists your Friends, Crew, and Guilds.
  • Compass: Allows you to toggle your compass on or off.
  • Map: Allows you to teleport to any area of the game you have earned teleport access to.
  • Weapons: Lists the weapons, skills and healing potions in your possession.
  • Ships: View your ship's details and current status.
  • Treasure: Shows all the treasure you have collected.
  • Skills: Shows all your weapon skills and allows you improve your weapon skills by using any skill points you have earned.
  • Quest Journal: Lists the quests you have accepted.
  • Lookout: This is the player matching system which allows players to search for others who are interested in similar adventures like battling in PVP or playing poker or blackjack.


To close your Sea Chest and get back into game play, you can either use your mouse to right-click on the Sea Chest in the bottom right-hand corner of your screen or you can press TAB on your keyboard.

What is Notoriety?

Notoriety is the sum total of all your Pirate's buccaneering skills in weaponry and captaining ships and is a rating of how you stack up to other Pirates. Weapon skills you can master are: Cutlass, Pistol, Daggers, Grenades, Cannon, Voodoo Doll, and Voodoo Staff.


What happens if my Pirate reaches full notoriety?

New features will constantly be added to the game allowing advanced Pirates to become increasingly powerful, and even more notorious.

Can I stop working on a quest if I decide I don't want to do it anymore?

Some quests are droppable while others, such as Story quests, are too important to drop. You can choose to drop a quest by opening your Sea Chest and clicking on the Journal icon. Once in this interface you will see all of the quests you've accepted. You can view if it is droppable by clicking on the quest and, if so, the DROP button on the menu will become active. If a quest is droppable and you wish to do so, just click the DROP button on your screen and it will be eliminated from your list of quests.

How do I dig for buried treasure?

Treasure is scattered throughout the islands. You'll know when you have come across treasure if the ground illuminates beneath you. To start digging, press the CTRL key on your keyboard.


How do you obtain money in Pirates?

Battle enemies and see what they drop when defeated, try your luck at cards, or try plundering the cargo holds of merchant or navy ships.


What is Voodoo and how can I use it?

Voodoo is powerful magic. Use the Voodoo Doll and Staff to heal your friends and hex your foes.


What will happen to someone who hacks and/or doesn't follow the rules?

Illegitimate hacks are never permissible in Pirates Online or any other Disney game.


How do I create a Guild?

You are only able to create a guild if you have Unlimited Access - but both Basic and Unlimited Access players can join a guild. In order to create a guild, follow the instructions below:

  1. Click on the Friends icon in your Sea Chest to bring up the Friends Panel
  2. Click on the Guild tab located on the bottom right of the Friends Panel. This will bring up Guild Options.
  3. Click on Create Guild and then click OK when the pop up appears.

You have now created a guild!

Technical Support

What kind of system do I need to play the Pirates of the Caribbean Online Game?

  • Windows 2000, XP, Vista
  • 800 MHz or faster processor
  • 512 MB RAM
  • 32 MB 3D graphics card
  • DirectX 9 or better
  • 700 MB free disk space
  • Broadband connection (recommended)

OR:

  • OS 10.4.6 (Tiger)
  • PowerPC G4 or any Mac with any Intel processor
  • 512 MB RAM
  • 700 MB free disk space
  • Broadband connection (recommended)
  • Two Button mouse (recommended)

Can I play Pirates Online in Windows Vista?

Yes. Pirates Online runs under Windows Vista.


Can I play Pirates Online on a Macintosh?

Yes. Pirates Online is available for the Mac.


Do I need any special equipment, such as a 3D card, to play Pirates of the Caribbean Online?

The following 3-D video cards have been tested by our QA staff and appear to work with Pirates of the Caribbean Online on Windows operating systems. Please note: other types of video cards may work as well - this is not an endorsement for any of these products. For further help regarding Graphic video cards, please visit our Graphic Drivers page by clicking here.

If you have 512 MB RAM installed:ATI RADEON 9500 AGP

  • ATI RADEON X300/X550 Series
  • Intel(R) 82915G Express Chipset
  • NVidia GeForce 6100
  • NVidia GeForce FX 5200 Ultra
  • NVidia GeForce4 MX 420
  • NVidia GeForce PCX 5750
  • NVidia GeForce4 Ti 4400

If you have 1 GB RAM installed:

  • RADEON 9800 XT AGP
  • ATI RADEON X600/X550 Series
  • RADEON X700 Series
  • Intel(R) 82865G
  • Intel(R) 82945G Express Chipset Family
  • Intel(R) GMA 950
  • NVidiaGeForce 6600
  • NVidia GeForce 7300 LE
  • NVidia GeForce Go 6150
  • RADEON X700 PRO

If you have 2 GB RAM installed:

  • ATI RADEON X800 Series
  • Intel(R) G965 Express Chipset Family / Intel(R) GMA 3000
  • NVidia GeForce 6100 nForce 420
  • NVidia GeForce 7600 GS

The following 3-D video cards may cause serious performance issues in Pirates of the Caribbean Online, and are not officially supported:

  • ATI Radeon Xpress Series 1100
  • ATI Radeon Xpress Series 1150
  • Intel(R) 82852/82855 GM/GME Graphics Controller NVidia GeForce 2

How fast of an Internet Connection do I need to play Pirates Online?

A Broadband Internet connection is recommended but not required. The faster you have, the better the performance.


Will someone with a faster Internet Connection have an advantage playing?

Pirates Online has been designed to work so that everyone can play and compete with each other in the game, regardless of the connection speed.


Will Pirates work with a wireless Internet connection?

Pirates Online is a real-time, graphic intensive game requiring a constant connection to the Internet. Because of potential interferences with wireless networks, we do not recommend playing Pirates Online over this type of connection.


I'm having problems running Pirates of the Caribbean Online from a Windows account with Limited User security privileges. What can I do?

You will need Administrative or Power user with write permission privileges in order to install and run Pirates Online.

What is the best screen resolution and number of colors for Pirates of the Caribbean Online?

Pirates of the Caribbean Online will determine the best resolution in which to play based on your video card and monitor's capabilities and the amount of RAM installed. You can always change the display settings in the Game Options Panel located in your Sea Chest.


What do I do if I experience graphics problems with Pirates of the Caribbean Online?

There may be an issue with your video card driver. Please make sure you have the latest version installed from the card manufacturer's Web site.

To determine which video card you have installed on your PC, please follow the steps outlined below:

  • Click the "Start" button in the lower left hand corner
  • Select "Run"
  • In the resulting box type: dxdiag
  • Click the "OK" button
  • Select the "Display" tab at the top
  • Look for the name of the video card and its manufacturer on the Device tab
  • Look for the date and version of the video card driver on the Drivers tab


If you would like to update your video drivers to try and improve performance for the cards we don't officially support, we suggest visiting your favorite search engine to perform a search on the specific driver. Be sure to include the name of the card in your search criteria (e.g. "ATI Radeon Xpress Series 1150 Driver").

You should also install the latest version of Microsoft's DirectX from http://www.microsoft.com/directx

If you try these fixes and are still having trouble, please submit a Bug report with log files and a screenshot of this issue. To attach a screenshot, please do the following:

  • Press SHIFT-F1 and then the F9 key in the game to automatically save a screenshot image with your in game coordinates in a file named "[frame_number].jpg" which will be saved in "C:\Program Files\Disney\Disney Online\PiratesOnline".
  • Exit Pirates Online, go to the Start Menu, select Run, and type dxdiag.exe. Click the Save All Information button, which saves the file DxDiag.txt, and then exit.

I tried switching Pirates of the Caribbean Online to a higher screen resolution and the game crashed. Will I not be able to use a higher resolution?

Pirates will automatically detect your video card and monitor's resolution capabilities, and will enable display settings it believes your system will handle. If trying a setting crashes the game, you may want to change or reduce your display setting for stability and better game performance. We've also added a Graphice Options menu in the Launcher that will allow you to select a Graphics library suitable to your computer's video card.


How long does it take to download Pirates of the Caribbean Online, and will I have to download it more than once?

Depending on your Internet connection, the initial download should be approximately 15 minutes. Patches, new content and subsequent downloads of game updates should take considerably less time.


What do I do if Pirates Online "locks up" while I am playing or if the game only displays a blank screen during the start-up process?

If the game becomes unresponsive for any reason, pressing Alt F4 will get you out of the game. You can also press CTRL-ALT-DEL to manually end the program from Windows Task Manager. Should the Task Manager fail to appear then your Windows Operating System has crashed, and you will have to restart your machine.


Can I play Pirates through a network proxy or firewall?

Yes, but you will have to configure the proxy or firewall to allow traffic on port 80, 443, and 7667. You will also need to add PiratesOnline.com to either the safe or exception list.

Please refer to your proxy and firewall applications for detailed instructions to include PiratesOnline.com as a safe program.


Windows XP spontaneously rebooted while I was playing Pirates of the Caribbean Online.

This means Windows XP crashed. By default, XP is set to reboot itself automatically after an OS crash. You can change this setting under: Control Panel | System | Advanced | Start-up and Recovery.

Due to the OS design, WinXP can only crash because of a hardware problem (such as bad memory chips) or a device driver problem. Device drivers are usually the cause. Pirates Online exercises the video driver heavily, so you will want to make sure you have installed the latest drivers from your graphics card manufacturer, and the latest motherboard drivers from your PC or motherboard manufacturer (Dell, HP, Intel, Asus, Via etc.).


How do I uninstall Pirates of the Caribbean Online?

Go to: Start Menu | Settings | Control Panel | Add/Remove Programs. Find Disney Pirates of the Caribbean Online and click Remove to uninstall the game.

Note: Uninstalling does NOT delete the Pirates you have created. Your account information is stored entirely on our servers, so it is safe to uninstall and reinstall the game.


Can I play Pirates of the Caribbean Online on multiple PCs?

You can install Pirates Online on multiple machines, but you can only log in to one account at a time. We do not currently allow multiple simultaneous log-ins from the same account.

What kind of information does Pirates of the Caribbean Online put onto my computer's hard drive?

Pirates Online only installs game software onto your hard drive that is required for playing. This is why you need at least 700 megabytes of space available on your hard drive. To find out how much space is available on your C Drive, double-click on "My Computer" and highlight the C Drive. The available space will be displayed on left side of your screen.


What does it mean if I see the message "Server is closed for maintenance" when I try to log into Pirates of the Caribbean Online?

Disney is in the process of updating the game with new features and product fixes, which will automatically be downloaded and installed the next time you log into the game.


I tried launching the game but received the "Pirates appears to be temporarily unavailable, still trying..." message instead.

Sometimes the game server encounters problems just as a home computer would and needs to be restarted. In most cases, you will only experience a short wait before being able to play the game again.


What does it mean when I see "Can't connect to server" when trying to log into the game?

This could be an issue with your Internet connection. Check to make sure that your Internet connection is available and that any proxy or firewall application installed is properly configured to allow PiratesOnline.com access to the Internet.


I tried to play Pirates of the Caribbean Online, and it says I don't have enough memory, I have 40 Gigabytes!

This error refers to RAM, not disk space on your hard drive. Pirates Online needs at least 1GB of RAM, so anything less will either give you this error, or seriously affect game performance if you are able to launch the game.


What if I am trying to run but can't move?

This is a server issue. We schedule our maintenance and updates on weekdays during off hours, usually 12:00 - 1:00 AM PST (3:00 - 4:00 AM EST). We make great efforts to keep the servers up outside of these hours. However, sometimes unforeseen events force them to go down at other times. We try to correct these situations as soon as possible.

What if I can't reconnect to the game after being kicked off?

Your computer may have lost Internet connection, which could be caused by your ISP dropping the connection.

If you're not able to connect to the Internet using a browser window (Internet Explorer, Firefox, etc.) then you most likely are experiencing a problem with your ISP and should contact them for further troubleshooting.

If you connect to the Internet through a router and seem to lose connection at regular intervals, the firmware on your router may be outdated. To obtain the latest version of firmware, or for more information about firmware, please visit the router manufacturer's Web site.

Note: Often times, a simple restart of the computer and/or the router will reactivate your Internet connection.


What does it mean if I keep experiencing pauses or performance issues during game play?

Graphics smoothness may be choppy when there are a large number of Pirates in the same area. When this happens, try going to a less populated Ocean or another island.

You can also lower your display settings or turn off special effects in the Game Options Panel. RAM, Processor, CPU speed, and Video Cards are also factors in game performance. The more powerful the system you have, the better your real-time game experience will be. Please review Pirates of the Caribbean Online Minimum Requirements by clicking here .


What if I have trouble with sound effects or music?

You can disable or adjust the volumes for both sound and music on the Sound tab of the Game Options Panel.


What if I keep getting kicked off the game?

Because Pirates of the Caribbean Online employs the latest 3D features of current video cards, it is necessary to stay up to date with your video card's latest software drivers. Upgrading to the latest drivers from the card manufacturer's or vendor's Web site may prevent this problem from happening again.

Afterward, we suggest that you uninstall and reinstall Pirates Online. Doing so will not affect your account or Pirates, as that information is stored on our servers. If you continue to have problems after following these suggestions, please submit another bug report.

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